Practical Skills

to address some of the most common
behavioral challenges

Succeed with Skills from Our Award-winning, Licensed Training Programs

Each of our award-winning, licensed, training programs from VitalSmarts LC (now doing business as Crucial Learning) are aimed at teaching a set of practical skills that are committed to transforming behavior and helping you and your organization succeed.


Named one of the Top 20 Leadership Training Companies, VitalSmarts is home to the award-winning Crucial Conversations®, Crucial Accountability®, Influencer Training® , The Power of Habit™ and Getting Things Done® programs based on the New York Times bestselling books of the same titles.


Drawing on more than 30 years of research, VitalSmarts’ training solutions are built on the principle that when you invest in your people, you enable your workforce to carry out every business practice more successfully.

Our licensed training programs at a glance:

  • MASTERING DIALOGUE

    Turn disagreement
    into dialogue by
    speaking up candidly,
    respectfully, and
    quickly.

    SOLVE
    • Disagreement
    • Frustration
    • Confusion
    • Backbiting
    • And more
    IMPROVE
    • Communication effectiveness
    • Decision making
    • Trust and Respect
    • Teamwork and Responsibility
    • Engagement
    RESULTS
    • Greater efficiency
    • Improved relationships
    • High-performing culture
  • UNIVERSAL ACCOUNTABILITY

    Resolve
    problems of poor performance,
    broken commitments and violated expectations.

    SOLVE
    • Conflict
    • Poor Performance
    • Non-compliance
    • Irresponsibility
    • Mismanagement
    • Ineffective Leadership
    • And more
    IMPROVE
    • Performance
    • Accountability
    • Leadership
    • Collaboration
    • Management
    • Efficiency
    RESULTS
    • Improved relationships
    • Fewer missed deadlines
    • Increased individual and team effectiveness
  • INFLUENTIAL LEADERSHIP

    Design and implement high-leverage, sustainable behavior change

    SOLVE
    • Performance issues
    • Resistance to change
    • Behaviorial issues
    • Leadership challenges
    • And more
    IMPROVE
    • Organizational Culture
    • Leadership
    • Management
    • Teamwork
    • Compliance
    • Engagement
    RESULTS
    • More effective leaders
    • Reduction in project errors and failures
    • Quicker adoption of new/changed processes
    • Reduced safety and compliance issues
    • Sales enablement
  • PURPOSEFUL PRODUCTIVITY

    Manage attention, energy and workflow for greater focus with less stress.

    SOLVE
    • Missed deadlines
    • Dropped Balls
    • Failed projects
    • Stalled Development
    • And more
    IMPROVE
    • Productivity
    • Efficiency
    • Teamwork
    • Execution
    • Project Management
    • Development
    • Engagement
    RESULTS
    • Reduced anxiety and overwhelm
    • Improved relationships
    • Consistent individual, team, and organizational productivity
    • More predictable outcomes
  • EFFECTIVE HABITS

    Build healthy professional and personal habits that are aligned with performance goals and organizational values

    SOLVE
    • Poor performance
    • Resistance to change
    • Skill acquisition
    • Development
    • Apathy
    • And more
    IMPROVE
    • Performance
    • Responsibility
    • Agility
    • Development
    • Efficiency
    • Engagement
    • Innovation
    RESULTS
    • Greater agility
    • Improved individual and team effectiveness
    • Increased change adoption and management

Training Delivery

Our training solutions are available in several delivery formats to address the diverse needs of your organization:

Public workshops:

We regularly conduct active and engaging public workshops facilitated by a Master Trainer or Senior Consultant. The sessions are infused with expert descriptions of key concepts, role-plays, interactive class discussions, personal reflection, planning, and commitment.

In-house training:

If you require the flexibility and convenience of in-house training, one of our expert trainers can deliver the programme at a time and place which suits your requirements.

Train the Trainers:

Our Master Trainers are also able to train and certify in-house appointed trainers to deliver our training programs based on your in-company training needs. Learn powerful skills, get access to the most exciting training platform available, and discover tools and techniques for coaching colleagues, leaders, and others and enable you to train confidently.