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CONTACT US

  • Leading Learning. Navigating Change.

    Empowering Organizations and Leaders

    with Crucial Skills for Crucial Times

    >> in-person and virtual delivery workshops available

  • We are dedicated to providing

    WORLD-CLASS LEADERSHIP TRAINING

    to maximize the potential of your team

    >> programs based on over 30-years research

  • Don’t settle for mediocrity.

    SOAR HIGH

    with our crucial skills training

    >> licensed, award-winning programs

  • SUCCESS IS A JOURNEY

    not a destination.

    Begin yours with us.

    >> over two million trained

     

  • Our training solutions

    LEAVE A MARK

    on you and in others

    >> countless impacted by our programs

Our Training Solutions

Our award-winning, licensed training solutions enable you to transform your life, build high performance teams and achieve business results in your organization.

Research-based

Over 30 years of research has resulted in a training methodology that focuses on teaching these best-practice behaviors to employees at all levels.

Based on best sellers

Each program is based on best-selling books of the same title, written by highly respected social scientists and change and productivity experts.

Embraced by Fortune 500 companies

More than 300 of the Fortune 500 companies have benefitted from these programs.

Millions trained

Over two million people worldwide have been trained on these award-winning solutions

Crucial Conversations® for Mastering Dialogue

Participants learn how to:

  • Resolve individual and group disagreements
  • Build acceptance and overcome resistance
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making

Crucial Conversations® For Accountability

Participants learn how to:

  • Hold anyone accountable regardless of a person’s power or position
  • Master performance discussions while preserving the relationship
  • Motivate others without using power
  • Manage projects without taking over
  • Move to action by agreeing on a plan and following up

Influencer training®

Participants learn how to:

  • Identify the high-leverage behaviors they should focus on
  • Diagnose the real causes behind behavior problems
  • Effectively motivate and enable others—regardless of authority
  • Create behavior-change strategies that yield rapid, lasting results

Getting things done®

Participants learn how to:

  • Bring order to chaos through the GTD® work-life management system – reduce mental clutter and take control of thoughts and tasks
  • Align their focus and actions by learning practical skills to reduce decision fatigue and focus on next actions
  • Increase productive moments by applying the skills consistently to the right tasks and projects to create more stress-free productive moments
  • Improve effectiveness due to productive moments which yield increased reliability, efficiency and effectiveness in projects and moments that matter most

The Power of Habit™

Participants learn how to:

  • Identify the habits that disproportionately impact productivity, performance, engagement, and happiness.
  • Use skill, not will, to master habits for dramatic results.
  • Adapt when faced with change, and integrate routines that produce desired outcomes.

Our Satisfied Clients

  • "Both the Crucial Conversations® program and contents were excellent. I found the pace and format of the virtual class to be conducive for learning.
    Definitely one of the more engaging e-courses I have attended so far.”

    Grace Leong
    Deputy Director
    Family Justice Courts

  • “I highly recommend the Influencer course, and in fact, I describe it as the best training I have attended in 20 years!”

    Martyn Gomersall
    Senior Manager (Systems & Safety Intelligence)
    MTR Corporation Limited, Hong Kong

  • “Crucial Conversations is an effective course which teaches useful skills for both personal and work situations. It encourages all to commit to applying the skills in specific, identified situations.”

    Goh Eng Ghee
    Deputy Chief Executive
    Workforce Development Authority

  • “The entire Crucial Conversations program was well-structured and the practical scenarios amplified the theories.”

    Suzanne Ho
    General Manager
    Mount Faber Leisure Group

  • “The Influencer course is one of the most meaningful to me.  I remembered the trainer said that after attending the course, you will not look at anything the same way again.  He was absolutely right! ”

    Aini Hussien
    HOD ICT
    Elias Park Primary School

  • “(The Crucial Conversations course was) Very interesting & educational. A course that every CitiBanker should attend. Fantastic!”

    Vincent Lim
    Relationship Manager
    Citibank

  • “The Influencer program was a brilliant training. I feel most executives can benefit from it. A robust influence strategy can help more leaders to discharge their duties
    in a more effective manner.”

    Anders Yuen
    General Manager (Nursing)
    Tung Wah Hospital, Hong Kong

  • “Since completing the Crucial Conversations program, I feel more confident in handling difficult dialogues.  The principles and skills learnt really work! Even if the conversation is not crucial, the principles and skills learnt can be applied in any conversation..”

    Low Kwee Fah
    Deputy Director
    National Library Board

  • “The Crucial Conversations course helped me understand myself better; I am now more aware of all the areas I need to improve to be a better person and to understand my team members.” 

    Mr Arul Prabakaran Dharam
    Aftersales Manager
    Cycle and Carriage

  • “Overall, very enjoyable course. Good takeaways that can be immediately applied to work. Running case studies, video clips and quizzes reinforce the concepts.”

    Wong Tze Wei
    Senior Assistant Director (COD)
    CPF Board

Upcoming Events

    • Getting
      Things Done®
      Public Workshop

      In-person Delivery

      24 April 2023

      LEARN MORE

    • Influencer
      Training®
      Public Workshop

      In-person Delivery

      27-28 April 2023

      LEARN MORE

    • Crucial Conversations®
      Public Workshop

      In-person Delivery

      11-12 May 2023

      LEARN MORE

    • Getting
      Things Done®
      Public Workshop

      In-person Delivery

      26 May 2023

      LEARN MORE

    • Crucial Accountability®
      Public Workshop

      In-person Delivery

      30 May 2023

      LEARN MORE

    • The Power of Habit ™
      Public Workshop

      In-person Delivery

      31 May 2023

      LEARN MORE