Crucial Skills to Drive Organizational Performance and Sustain Your Bottom-line

COSTLY CONVERSATIONS:
Poor communication may be breaking your bottom-line

Every company is experiencing challenges due to the COVID pandemic. But not every company’s result is the same. Some have turned it into opportunities, while others struggle to survive.

Poorly handled conversations can result in lower productivity, inferior quality, decreased teamwork, missed KPIs and strained relationships.

Skills to turn difficult and sensitive discussions into positive, results-oriented dialogue.

Research-based Crucial Conversations® is a licensed program. It teaches you how to handle difficult and sensitive discussions in the workplace and shape them into positive and solutions-oriented dialogue creating alignment and agreement. The result: better relationships and improved organizational performance and success.

Leaders who foster a culture where employees can boldly speak up to identify concerns and highlight necessary change will outpace competitors and outlast a volatile economy.

DIALOGUE IS CRITICAL when it comes to an organization succeeding.

How well your employees are able to hold candid and effective dialogue affects individual and team results, their working relationships with co-workers, team morale and cohesion, which ultimately impacts the organization’s performance and success.

Join us for our Crucial Conversations® public workshop, jointly organized with HKIHRM.

The crucial skills learnt during the program enables participants to:

• Speak up honestly and openly when faced with difficult challenges or issues with sensitive topics, e.g.,

– new process changes that aren’t working

– problems faced when working from home

– dissatisfaction with staff or coworker’s performance and behavior

– perceived unfair treatment

– inability to cope with workload given, etc.

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• Approach these discussions in a more respectful and productive manner while maintaining good relations with the person they are speaking to

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• Propose ways to improve the situation and jointly reach agreement on the way forward

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• Build a more vibrant and dynamic work environment, and a more innovative culture within teams and the entire organization