Press Articles

  • THE COST OF CONFLICT AVOIDANCE

    VitalSmarts research shows, ninety-five percent of a company’s workforce struggles to speak up to their colleagues about their concerns. As a result, they engage in resource-sapping avoidance tactics including ruminating excessively about crucial issues, complaining, getting angry, doing unnecessary work, and avoiding the other person...

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  • HERE’S HOW TO WORK WITH THE OFFICE SLACKER

    Either way, nearly everyone (93%) has a coworker who doesn’t do their fair share, according to a 2013 VitalSmarts survey of 549 people — and four in five say their work quality diminishes when they have to cover colleagues’ work. Yet just 10% of people speak up...

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  • HAVE A CONCERN? THE CLOCK IS TICKING

    According to a new study by VitalSmarts, organizations lose an average of $5,000 in productivity costs when a problem, process or strategy isn’t addressed within three days...

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  • HOW TO GET SOMEONE TO PUT AWAY THEIR PHONE AND ACTUALLY LISTEN

    So, what do you do when faced with these interruptions? According to another VitalSmarts survey, not much. Only 1 in 10 people speak up to the offender, while the vast majority remain silent by either ignoring the behavior (37%), giving dirty looks or showing disapproval ...

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  • THIS IS WHY YOU SHOULD SPEAK UP ABOUT WORK PROBLEMS

    Employees who keep mum about a problem, process or strategy that just isn’t working out — often because they’re worried about being labeled a “complainer” or fear retaliation — can cost companies $25,000 or more in productivity costs, according to a recent VitalSmarts report

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  • LONG SILENCES AT WORK: COMPANIES STRUGGLE WHEN EMPLOYEES DON’T QUICKLY SURFACE PROBLEMS OR CONCERNS

    Organizations are susceptible to a wide variety of problems, including unproductive processes, misaligned strategies, underperforming colleagues and ineffective policies. According to a new study by VitalSmarts, these problems are compounded when employees are either unable or unwilling to speak up quickly when they see something wrong....

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  • C-Suite Advice to Women in the Workplace: Don't Hedge Your Message

    New research by VitalSmarts, a leadership training and consulting company, shows that women face emotional inequality at work – their perceived competency decreases 35 percent when they're as assertive or forceful as their male colleagues, attributes that are critical to succeed in leadership and management positions. Their perceived worth in the marketplace drops, accordingly, by more than $15,000....

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  • MOST EMPLOYERS HAVEN’T TAKEN NEW ACTION IN LIGHT OF #METOO

    online survey from the leadership training company VitalSmarts revealed that just 34% of the more than 1,100 respondents were willing to address unwanted conduct when they saw or experienced it — and respondents indicated the movement hadn’t much impacted whether people were more mindful of avoiding behaviors that could be viewed as sexual misconduct.

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  • #METOO MOMENT OR MOVEMENT? WHAT’S MISSING FROM THE BIGGEST NEWS STORY OF THE LAST YEAR IS ORGANIZATIONAL ACTION

    While #MeToo continues to promote a wave of social media activity and much-needed awareness of sexual harassment and misconduct, a new study by researchers at VitalSmarts, home of the bestseller Crucial Conversations, shows little significant change—and some unintended consequences...

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  • ON THE SAME PAGE: HOW TO AVOID THE MEETING AFTER THE MEETING

    David Maxfield, vice president of research at VitalSmarts and coauthor of Crucial Accountability, Influencer and Change Anything, says the answer is to get the first meeting right....

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