Press Articles

  • TROUBLE AT WORK: HOW TO CONTRADICT SOMEONE POWERFUL

    “Our bodies specialize in survival, so we have a natural bias to avoid situations that might harm us,” says Joseph Grenny, the coauthor of Crucial Conversations and the co-founder of VitalSmarts, a corporate training company....

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  • SOFT SKILLS: THE CATALYST TO ACHIEVING ORGANIZATION-WIDE CHANGE

    Successful groups spoke openly about anticipated problems. They were masters of what we call crucial conversations. They effectively talked about concerns and barriers and thus created the social support needed for success....

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  • HOW TO ASK YOUR BOSS FOR VACATION DAYS BEFORE SUMMER STARTS

    Some people dread asking for time off, and assume taking less time off is expected of them, according to Joseph Grenny, co-founder ofVitalSmarts and co-author of The New York Times best-seller, "Crucial Conversations."...

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  • FULL-CIRCLE FEEDBACK

    In a recent VitalSmarts survey of 200 managers, executives said that fewer than 18 percent of employees received clear, constructive feedback. Although the study was of all employees, many of those not receiving feedback were executives, says Justin Hale, master trainer, VitalSmarts, a leadership training...

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  • A LEADER’S GUIDE TO EFFECTIVE COMMUNICATION UNDER PRESSURE

    We asked more than 1,300 employees to describe their leader’s style under stress and the impact of that behavior. According to respondents, one in three leaders are seen by their direct reports as someone who fails to engage in dialogue when the stakes get high....

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  • HOW LEARNING LEADERS CAN CREATE ACCOUNTABLE CULTURES TO DRIVE HIGH PERFORMANCE

    But accountability is more than just a trend. Our research shows it’s a leading indicator of high performance. On top-performing teams, peers immediately and respectfully confront one another when problems arise. Not only does this drive greater innovation, trust and productivity, but it also frees...

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  • WHY PEOPLE FEAR GIVING THEIR MANAGER FEEDBACK

    In a recent survey, we asked 1,335 employees to disclose their boss’ significant weakness—one that everyone knows and discusses covertly to each other, but not directly with their manager. Asking the question was like opening the flood gates on managers behaving badly. Eight out of...

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  • HANG UP THE PHONE AND START LISTENING

    What do most of us do in such situations? Another research carried out by VitalSmarts shows that there is not much. Only one in ten people draw attention to the interlocutor, while the majority are silent, ignoring the annoying behavior (37%), looking eloquently or showing dissatisfaction in a...

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  • 80% OF WORKERS SEE FAULTS IN THEIR BOSS, YET MOST SAY NOTHING

    Most workers (80%) said they shared an open secret -- an issue readily discussed with peers in the office but not directly with the boss -- about their manager, in a study of 1,335 employees by VitalSmarts, a leadership training company....

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  • USE THIS TRICK TO TAKE CONTROL OF YOUR BOSS

    A new study by leadership training company VitalSmarts showed what we already knew: discussions on performance at work can be a one-way street....

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