Dialogue Saves Lives
Every day, healthcare professionals make calculated decisions to not speak up.
In fact, VitalSmarts® research found that 84 percent of doctors and nurses have seen coworkers take dangerous shortcuts, and yet, fewer than one in ten voice their concerns. On the other hand, cultures of dialogue lead to significant reductions in medical errors, increased patient safety, higher productivity, and lower staff turnover.
The research-based, award-winning Crucial Conversations® for Mastering Dialogue program provides skills to step into disagreement – rather than over or around it – and turn disagreement into dialogue for improved team efficiency, patient safety and staff morale. It encourages free and honest communication within teams while maintaining psychological safety and preserving relationships.
WATCH THE CASE STUDY
Oklahoma State University Center for Health Sciences began training Crucial Conversations in 2016. After tracking statistically significant improvements in their employees’ ability to recognize and respond to interpersonal stress, they implemented training across the organization. Through monitoring patient experiences, they believe their patients are living longer because they worked to improve staff communication.
Click here to download the case study.

Healthcare professionals who speak up, and are willing to discuss difficult workplace issues can expect positive results for themselves, their teams, and even for the patients under their care, including:
- Reduction in burnout as they are more satisfied with their workplace and have better relationships with team members
- Increased engagement and teamwork, greater discretionary effort and efficiency
- More agility and adaptability in the face of changes
- Greater commitment to staying in their department and hospital thus reducing employee turnover
- Improved patient safety as they voice concerns and address mistakes, even in the face of authority

Many healthcare professionals from Singapore and Hong Kong including SGH, CGH, TTSH, IMH, SKH, KTPH, Hong Kong Hospital Authority, Shatin Hospital, have attended and benefited from Crucial Conversations® training.
Here’s what some of them are saying about the program:



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While many communication-training programs teach ‘what to do’, Crucial Conversations skills’ training teaches ‘how to’ hold the tough conversation well. Crucial Conversations training teaches what to say while creating the psychological safety required for the best possible results. The training is less about being a better negotiator or being more assertive and is more about creating the safety necessary for two or more people to speak openly and candidly, yet professionally, compassionately and with respect about even the most difficult issues.