Tools for Talking When Stakes Are High
Crucial Conversations® Training teaches skills for communicating when the stakes are high,
opinions vary, and emotions run strong.
Key skills you will learn from the Training:
- Identify the conversations that are keeping you from your desired results
- Speak persuasively not abrasively, no matter the topic
- Make it safe for others to share their honest opinions
- Deal with people who either clam up or blow up
- Gain control of your own emotional responses
- Disagree without being disagreeable
- Influence without exerting force
- Improve teamwork, productivity and effectiveness
EFFECTIVE COMMUNICATION STARTS HERE
Continually selected as a Top Training Product for its ability to produce results, Crucial Conversations® Training has been used by more than one million people and 300 of the Fortune 500 companies as well as local government and private organizations, hospitals and institutes of education to improve productivity, quality of work, relationships, and overall performance.
Both the Crucial Conversations® program and contents were excellent. I found the pace and format of the virtual class to be conducive for learning. The trainer did an excellent job in retaining our attention span on the course, which is not easy on an e-learning platform. Definitely one of the more engaging e-courses I have attended so far.Grace Leong
Deputy Director, Family Justice Courts
The skills learnt during the Crucial Conversations® course have been beneficial to me. Applying the Crucial Conversations® skills when I had to engage a parent and student with a rather tricky situation worked well, and it also led to a positive result with all parties agreeing on a mutual purpose.Malvine Chong
Programme Chair (School of Hospitality), Republic Polytechnic
This course is suitable for anyone in my organization. The framework and the practice, role-plays were very useful. I will be able to use the skills learnt during appraisals and to manage staff with performance issues.Keith Tan Eng Khee
Principal Medical Social Worker, SGH
(The Crucial Conversations® programme is the) Best course I've taken.Suzanne Walker
Assistant Director, Youth Engagement and New Media, REACH, Ministry of Communications and Information
The course helped me understand myself better; I am now more aware of all the areas I need to improve to be a better person and to understand my team members.Arul Prabakaran Dharam
Aftersales Manager, Cycle and Carriage
Crucial Conversations is currently delivered in over 32 countries and in 18 different languages. Crucial Conversations skills training is globally recognized as the key skill set required for leaders, managers and their teams to step up and hold the tough conversations well. Based on 30 years of research, Crucial Conversations is well grounded in human behavior fundamentals and is currently used, by more than 300 of the Fortune 500 companies, to shift from avoidance behaviors to more accountable, transparent and open communication cultures. Research has shown that Crucial Conversation training enables individuals to possess the skills to speak up which can resolve performance issues caused by silence and avoidance.
While many communication-training programs teach ‘what to do’, Crucial Conversations skills’ training teaches ‘how to’ hold the tough conversation well. Crucial Conversations training teaches what to say while creating the psychological safety required for the best possible results. The training is less about being a better negotiator or being more assertive and is more about creating the safety necessary for two or more people to speak openly and candidly, yet professionally, compassionately and with respect about even the most difficult issues.